HRS service notification - EAN Service Degradation

Dear customer

The issue is resolved on Partner side and normal service has been restored.

We’re sorry for any inconvenience caused during the disruption.

If you require further information please contact your account team.

Thank you for understanding.

HRS Product Operations

Dear customer

There is a degradation of partner service that impacts EAN (Expedia) hotels, resulting with failed bookings for EAN hotels. Issue has been reported to the partner service. In the meantime, EAN hotels won’t be shown and you won’t be able to cancel bookings.

We are raising the incident type to major.

Partner has identified the issue yesterday, but is still trying to address the issue.

Please accept our sincere apologies for the inconvenience caused and thank you for your understanding.

HRS Product Operations