1 - Investigating - HRS service notification

Minor incident Connect Corporate Booking Portal HRS Web Service API HRS Concur API Mobile GDS Apps Amadeus Cryptic Amadeus MS Sabre Travelport
2026-10-29 16:00 CET · 4 hours, 27 minutes

Updates

Resolved

Dear customer

The issue is resolved and normal service has been restored.

We’re sorry for any inconvenience caused during the disruption.

If you require further information please contact your account team.

Thank you for understanding.

HRS Product Operations

October 29, 2026 · 20:27 CET
Issue

Dear customer

We are investigating a disruption to our service and are working with the highest priority to determine the impact and restore the service.

We are observing higher than usual booking failure rate, affecting mostly HRS offers.

Please accept our sincere apologies for the inconvenience caused and thank you for your understanding.

HRS Product Operations

October 29, 2026 · 16:33 CET

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